Return/Refund/Replacement Policy

Return Policy

NOTE: Assembled cabinets cannot be returned.

StockCabinetExpress accepts returns up to 30 days after delivery date. Ensure you closely inspect your products before accepting delivery and note any damage incurred, simply indicate the damaged items on the delivery receipt before the driver leaves and retain a copy for your records. We guarantee our items to be free from any defects in material or workmanship. The seller is not responsible when the item has been tampered with, misused, improperly installed, altered, or damaged through abuse or accident. StockCabinetExpress can only accept returns in good condition (original packaging). Returns can only be accepted in the condition in which they were delivered (RTA). RTA cabinets that are assembled can NOT be returned. All returns are subject to inspection and a 25% restocking fee, and credit will be applied to the customer account. Credit cannot be given for products returned to StockCabinetExpress without the proper paperwork.

To request a return, please open a replacement/return ticket at support.stockcabinetexpress.com. Alternatively, you may also send an email to customerservice@StockCabinetExpress.com.

Refund Policy

You will be given a full refund once your cancellation order is made within 24 hours. Any cancellation request must be made via phone (800-511-5549) or fax (800) 656-3649 within 24 hours of receipt of your order confirmation. There are no cancellations allowed after 24 hours.

Replacement of Damaged items,

To request a replacement, please fill out the Return/Replacement form and fax to StockCabinetExpress at 800-656-3649.

StockcabinetExpress may request pictures of the damaged parts, prior to shipment of replacements parts.
Replacements generally take 3-7 days for processing and shipping.

Return of unwanted Items

No returns will be accepted without prior authorization. Customers are responsible for all shipping costs and damages during return shipping. A 25% restock fee will be charged on returns. Once an item has been received, inspected and found in good condition, a check will be sent to the customer, less the above costs, at the provided shipping address. To get pre-authorization for returning items you must contact customer service by phone (800-511-5549) or fax (800-656-3649).

Defects Policy

All claims for defective merchandise must be received within 7 days of delivery. If you receive a defective product contact customer service by phone (800-511-5549) or fax (800-656-3649) to begin the replacement process. In most cases you will be asked to take photos of the defect and prepare a Return/Replacement form report to speed the inspection process. Customer must hold items until StockCabinetExpress has arranged for return or authorized disposal of the pieces. Pickup will be arranged by StockCabinetExpress for any returns. They must be in their original packaging. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock.

DAMAGED GOODS

All inspection and reporting procedures outlined in our Return Policy must be followed or replacements may be denied.
Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock. Damaged goods must be held for 45 days for possible inspection by the carrier or until disposal is authorized by StockCabinetExpress.