FAQ:

 


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Answers:


Q: Why should I purchase from your company?

A: Here are some key reasons: Best Service: We understand that our success emerges from your satisfaction, this is why we thrive to exceed all of your expectations and provide you with the fastest, friendliest and most professional service available. In one sentence, you can save thousands, and get the dream kitchen you've always wanted. Click here to hear what our satisfied customers have to say about us.
Best Quality: You will get the best-quality all-wood cabinets on the market.
Best Price: With our wholesale price, you will save thousands of dollars compared to a local retail store.
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CABINET CONSTRUCTION


Q: What is the product made of?

A: The cabinet front and door frames are made from solid wood. The door center panels of some cabinets are made from solid wood while others are made from MdF with matching veneer.(Please refer to each line of cabinetry under cabinet features for specific information). Cabinet boxes are ½” A grade plywood.
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Q: Do the cabinets have a matching finished interior?

A: Yes. Insides of the cabinets are finished to match color of the door.
All cabinets feature a sanitary, wipe-clean natural maple melamine interior finish. There is no need for shelf paper or shelf liner material. Please visit our Product Features page for complete cabinet construction details.
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Q: Are the exposed ends of the cabinets finished with a matching color?

A: Yes, the exposed ends of the cabinets are finished with a matching wood veneer to save you money.
There is no need to purchase a panel to finish the ends. For a more decorative finish you may order a decorative end panel which features the style of the door.
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Q: What type of drawer glides are used?

A: Drawer glides vary from, steel, with Under mount, full extension, soft closing features, to epoxy coated, metal side mount depending on cabinet style. Please refer to our Resource Center for specifics on each cabinet.
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Q: Does the glass frame cabinets come with glass?

A: Yes, our glass frame cabinets come with glass. Glass styles vary. Please indicate your selection when ordering.
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Q: What are the shelves made of?

A: Our shelves are made from 3/4" A-grade plywood with matching wood veneer.
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Q: Are cabinet knobs included in the package?

A: Cabinet Knobs are not included in the package.
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Q: Do you offer customization on your cabinets?

A: Moderate modifications are available for an additional fee. Fees vary depending on modification. We are able to reduce the depth of your cabinets if necessary. Modification may require additional lead time. Please inquire with our customer service as to which modification we can accommodate. Modified items cannot be returned.
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Q: Will there be differences in grain pattern and color?

A: Forevermark Cabinetry is constructed from several pieces of solid wood and wood veneers on plywood. Differences in grain pattern and color should be expected. Color differences in wood are the result of variations in minerals found in the soil native to the tree's origin. Absorption of these minerals will vary by tree or parts of said tree. In addition, color changes can be experienced due to different exposure to light. All species of wood will display chrematistics such as knots, pinholes, sap runs, mineral streaks, and darkening will age. It is the natural beauty of wood to exhibit these characteristics and they will be present throughout your cabinetry.
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WARRANTY

The following door styles come with a 5 year manufacturer's warranty. Tribecca, Sienna Rope, Sandstone Rope, Wave Hill, Pepper Shaker, Ice White Shaker, New Yorker, Sante Fe, Oasis, Pacifica, K-Honey, K-Cherry, K-Cinnamon Glaze, Country Oak and Shakertown.
The following door styles come with a 1 year manufacturer's warranty: Rockport, Kingston, Lexington and Sturbridge.
For more information on the warranty offered with our cabinets please refer to our warranty page.

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Q: How long are my cabinets warranted?

A: TSG, llc warrants its Forevermark Cabinetry to be free of manufacturer defects for five (5) years from the date of purchase for most lines (all cabinets with painted finishes are limited to two (2) year warranty), or as long as the original purchasing consumer owns the home, whichever is less, against avoidable and unnatural defects in material and workmanship under normal use. This limited warranty applies to domestic use only, is non-transferable, and proof of purchase is required.
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Q: Are your cabinets KCMA certified?

A: We are proud to offer cabinets that are certified by the Kitchen Cabinet Maker's Association (KCMA). The following are cabinets which are certified by KCMA. KCMA certified cabinets have undergone very rigorous testing assimilating years of household use.
Testing Procedures include:-
Structural - 500 pound load bearing capacity

  • Door and drawer open/close - 25,000 cycle
  • Door open strength - 65 pound additional hanging weight
  • Finish - stain resistance to mustard, catsup, alcohol, vinegar, and assorted household chemicals
  • Finish - 24 hour detergent/water exposure
Learn more about KCMA testing procedures on www.kcma.org
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Q: Are your cabinets CARBS 2 compliant?

A: We work with manufacturers who are constantly striving to reach and surpass all requirements for high quality cabinetry. Our cabinets that currently meet the California Air Resources Board's standards are:

  • Oasis
  • Tribecca
  • Pacifica
  • Sandstone Rope
  • Sienna Rope
  • New Yorker
  • Wave Hill
  • Shakertown
  • Ice White Shaker
  • Pepper Shaker
  • K-Honey
  • K-Cherry Glaze
  • K-Cinnamon Glaze
The California Air Resources Board regulates air quality by ensuring that materials and air emissions meet the most stringent requirements. For more info visit arb.ca.gov.
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Q: Do your cabinets have a waterborne UV finish?

A: We offer cabinets that feature the use of waterborne UV finishes by Sherwin-Williams. The benefits of waterborne UV finishes include superior scratch resistance, low VOCS, finishes that are formaldehyde-hazard free. Our cabinets that offer waterborne UV finishes are:

  • Oasis
  • Tribecca
  • Pacifica
  • Sandstone Rope
  • Sienna Rope
  • New Yorker
  • Wave Hill
  • Shakertown
  • Ice White Shaker
  • Pepper Shaker

These products also carry the Sherwin-Williams GreenSure designation.
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DELIVERY/SHIPPING


Q: Where do you ship to?

A: We Ship to the continental USA. For customers outside of the continental USA we can ship your order to any freight forwarding company you choose.
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Q: What is your shipping cost?

A: Your shipping cost will depend on the weight of your order and location to where it is being shipped. Once you are in the shopping cart your order will automatically be calculated for you prior to checking out. We offer FREE shipping for any order over $3000.

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Q: How long does it take for order delivery?

A: Usually, an order placed will ship from the warehouse within 5-7 business days for unassembled cabinets and 7-9 for assembled cabinets. Then it will be in transit for another 3-5 business days. In the event of out-of-stock items, we will inform you of our estimated restocking date. You may also consider a reasonable design alternative. We will try our best to fulfill your order. However, stock availability changes every day, so it is a good idea for you to confirm your order as soon as possible. Orders will be processed once payment is confirmed.

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Q: Will I be notified when the product is shipped?

A: Once your order is shipped, we will email you a tracking number with a link to the carrier’s website where you can track your shipment at any given time and get an updated delivery date and time. Remember that sometimes it takes the carrier’s system up to 24 hours to update, so if you just received your tracking number it may not be available for tracking immediately.

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Q: How is the product shipped?

A: We ship all of our cabinets by freight. They are packed individually on a pallet and delivered via CURB SIDE DELIVERY Only. Smaller packages are sent via Fedex or Ups

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Q: How is the product packaged?

A: Cabinets are packaged unassembled in a box.

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Q: Are the doors, drawers, cabinet packaged in the same pack?

A: Yes. When you purchase a cabinet you will receive all of the needed items for its construction. Some upgraded drawers are shipped separately.

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RETURN/CANCELLATION POLICY


Q: What is your return policy?

A: All items purchased and unassembled can be returned within 14 days. However, you must obtain a return authorization prior to shipping the products back. There is a 25% restocking fee. Please see our complete return policy here.

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Q: What is your cancellation Policy?

A: You can cancel your order within 24 hours of purchase. There will be a 25% restocking fee. Please see our complete cancellation policy here.

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MISSING/DAMAGED ITEMS


Q: What do I do if I the products arrive damaged?

A: We make every effort to ensure that your cabinets get to you without any damages. Unfortunately, there are instances beyond our control that damages occur. Should you identify any damages when the delivery arrives, please make a note of it on the proof of delivery slip and have the driver sign off on the form. We cannot file any claims with the trucking company if we do not have this proof that they were delivered damaged. To report damaged items, please visit support.stockcabinetexpress.com, register and open a ticket. Take pictures of the damages and upload to ticket along with the delivery slip. Once this documentation is received, we will begin the process of replacing the item immediately. All claims must be received within 7 days of delivery. View our return policy here.

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Q: What do I do if I have missing items?

A: We make every effort to ensure your order is shipped in full. You will be notified if there are any back ordered pieces prior to shipping your order. However, there are instances that the delivery company leaves an item in the warehouse. It is your responsibility to check your items against the delivery slip you receive from the driver. This ensures that you have received all the items that are indicated on the proof of delivery. Should you have any missing items please indicate this on the slip. We cannot file any claims with the delivery company without this. We will not honor any missing items claims if it was not indicated on the delivery slip at the time of delivery. To report your missing item to us, please visit support.stockcabinetexpress.com, register and open a ticket. Once your ticket has been received, your claim will be processed. All missing items claims must be received within 7 days of delivery.

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ASSEMBLY & INSTALLATION


Q: Are your cabinets ready to assemble (RTA) or assembled?

A: The cabinets as seen on the site are ready to assemble(RTA).

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Q: How hard is it to assemble these cabinets?

A: All of our cabinets are very easy to assemble. No previous experience is required. A wall cabinet takes about 5-10 minutes to assemble, while a base cabinet should take 10-15. Naturally the first few cabinets may take longer, but once you get the hang of it, the rest will be a breeze. Go to our resource center “How to Install”

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Q: What can I do if the cabinets get nicks and scratches while installing?

A: You may purchase a touch up kit to repair any nicks and scratches. We also offer stains and paints on our site.

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DESIGN SERVICE


Q: Do I have to pay for design service?

A: No. We offer free design service. Our team of designers are here to help you with any help you may need with your design. We ask that you email or fax us your layout or measurements along with your contact info and and the cabinet you are interested in purchasing and a designer will contact you.

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Q: What do I do to get your free design service?

A: Email or fax us your layout and measurements. This should include indication of where your refrigerator, stove and sink are located. ( Go to our design center and fill out the design request form, upload your layout and measurements and send them to us) Send your full contact information to 800-656-3649 or info@stockcabinetexpress.com. Call us at 800-511-5549.

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Q: How long will it take to get a design done?

A: It usually takes 1-2 days to get your design back. This depends on if we have all the measurements and necessary information to complete the design.

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Q: How can I see a sample of what the cabinet will look like?

A: We recommend that you order a sample door or a single cabinet from your quote list before ordering the rest of the cabinets. That way, once you are satisfied with the quality, you will only have to order the rest of your cabinetry to complete your project. We refund the cost of the sample door once you purchase the kitchen.

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Q: What else must be purchased to complete my kitchen?

A: Toe kick is needed for all base cabinets, Skins, panels & fillers may be needed, depends on your layout.

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ORDERING ONLINE


Q: How can I be sure I can order from your site safely and securely?

A: We understand your concerns about ordering products online, especially a large ticket item. Rest assured that we have selected a payment gateway that is very secure to offer you peace of mind. We manufacture the highest quality products and stand behind them with a Lifetime Warranty. If you have any questions or concerns, please email our professional staff at info@stockcabinetexpress.com or call 1-800-511-5549.

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CABINET CARE & MAINTENANCE


Q: How do I clean my cabinets?

A: Gently wipe the cabinet surface with a mild soap and water. Dry them immediately with a lint free cloth. You can also use a wax free emulsion type cleaner like Murphy's Oil Soap. Do not use solvents, abrasive cleaners and scouring pads as they will damage the surface of the cabinets.

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DISCOUNTS


Q: Do you offer any contractor's discount?

A: We offer additional discounts to contractors and other trade professionals depending on the quantity of cabinets purchased.

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